Privacy Policy

Last updated October 13, 2026

This Privacy Policy explains how Melotech Inc. ("Juke", "we", "us" or "our") collects, uses and shares information when you use Juke, including try-juke.com and the installable web app (the "Service"). It should be read together with our Terms of Service.

1. Information we collect

Information you give us. Your mobile phone number when you sign up, and any email address, profile details, feedback or survey answers you choose to share.

Listening and usage information. The stations and songs you play, skip, like and share; your listening position and history; rewards, referrals and claims; searches; and how you navigate the app.

Device and technical information. Browser and device type, operating system, IP address, approximate location derived from IP, language, referring page and campaign parameters (such as UTM tags), and identifiers set by cookies, local storage and similar technologies.

Information from partners. Our sign-in provider tells us when your phone number has been verified. If you arrive from an ad, advertising platforms may share information about the ad you clicked.

2. How we use information

to create and secure your account and send sign-in codes;
to provide, personalize and improve the Service, including choosing what plays next;
to run rewards, referrals and promotions and prevent fraud and abuse;
to communicate with you, as described below;
to understand how the Service is used and measure the effectiveness of our marketing;
to comply with law and enforce our Terms.

3. Text messages and email

By signing up, you opt in to receiving text messages (SMS) at the phone number you provide and emails at any email address you give us. We use these to send sign-in codes and account notices, and to reach out and ask you questions about Juke, such as short surveys, interviews or feedback requests that help us improve the product.

Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can unsubscribe from emails using the link in the email or by contacting us. If you opt out of texts we may still need to send sign-in codes you request.

We do not sell your phone number, and we do not share mobile information or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.

No mobile information will be shared or sold with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We do not sell your personal information. We share it only:

With service providers that work on our behalf, such as hosting, authentication and SMS delivery, product analytics, and customer communications, under obligations to protect it and use it only to serve us;
With advertising platforms (such as Meta and TikTok) through pixels and conversion tools, so we can measure which ads lead to sign-ups. This may include hashed identifiers and event information. You can limit this through your device and browser settings and the platforms' ad settings;
When you choose to share, for example through share or referral links, which may show the song or station and that it came from you;
For legal reasons, when required by law or to protect the rights, safety and property of Juke, our users or others;
In a business transfer, such as a merger, acquisition or sale of assets, subject to this Policy.

5. Cookies and similar technologies

We use cookies, local storage and similar technologies to keep you signed in, remember your preferences and listening state, understand usage and measure advertising. You can control cookies through your browser settings; blocking some of them may stop parts of the Service from working.

6. Retention

We keep information for as long as your account is active and as needed to provide the Service, then delete or anonymize it unless we need to keep it to comply with law, resolve disputes or enforce our agreements.

7. Your choices and rights

You can opt out of texts and emails as described above. You can delete your account in the app: Profile → Delete account. That removes your sign-in, likes and listening history. The same steps, and how to email us if you cannot open the app, are at try-juke.com/delete-account. You may also ask us to access, correct or export your personal information by contacting us. Depending on where you live (for example California, the EU or the UK) you may have additional rights, including to object to or restrict certain processing and to complain to your local data protection authority. We will not discriminate against you for exercising your rights.

8. Security

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

10. International users

We are based in the United States and process information there and wherever our service providers operate. By using the Service you understand your information may be transferred to countries with different data protection laws than your own.

11. Changes to this Policy

We may update this Policy from time to time. We will change the "Last updated" date above and, for material changes, notify you in the app or by message.

12. Contact

Questions or requests about your privacy? Email us at info@try-juke.com.